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At Batchforce we do everything we can to ensure your packages are always delivered on
time and in great condition.
Parcels can travel many thousands of miles through DHL’s sophisticated global
network to reach their destinations. Packing your shipments with appropriate
materials in a right way will help ensure they arrive safely and stay intact.
Do you pack your shipments with express transportation in mind? International
standards for express packaging are more stringent than other types of transportation
as shipments are handled by a network of conveyors, aircraft and people.
At all times, it remains the responsibility of the sender to ensure adequate packaging
is used. As a reference for DHL customers, this Packing Guide provides some general
instructions and examples of good packing practices. Different shipment contents
requires different level of protection, therefore this should not be perceived as a final
solution suitable for all customers.
A) > Packing Guide for Specific Items is also available at to provide more specific guidelines for packing Electronic Goods, Fashion Apparel, Palletized Cargo
and Temperature Sensitive Goods. Should you need further assistance, your
> DHL Customer Service team is only a call or email away.

Quick Tips: 
If you are short of time, here are some basics of good packing.

Quality packaging is key when it comes to preventing damage. Assessing your packing needs is an essential step to
determine what’s best for the type of goods you wish to transport.
Good quality packaging is critical to protecting your shipment during transportation. DHL provides a range of packaging supplies
that are tried and tested. However, if you prefer to use your own materials, the following provides some general guidelines.
Since this guide is designed for general use across a wide variety of products, we recommend that you also refer to
packaging standards within your industry.


Always use high quality corrugated cardboard boxes for parcels. For fragile or heavy items,
double-wall or tri-wall constructions are recommended.
Avoid reusing old boxes as they may have lost some of their rigidity.


Look out for the manufacturer stamp which tells you information about the construction
type and strength of a box. Ask your box supplier for more information as required.
Refer to the box specifications below to select suitable packaging for the weight of your shipment.


Under-filled boxes may collapse and over-filled boxes may burst. Prevent this by choosing a box
with the right size for the content being shipped.


A range of DHL packaging supplies are made available for DHL account holders to order online or by calling local DHL Customer Service Hotline. 
Limited quantities are also available at DHL Service Point Locations for use by non-account holders shipping with us.

Bubble wrap, airbags, cardboard and foam peanuts/pellets are all commonly used as packaging material. All have
different qualities and it is important to use them appropriately.
Following the below table will help you decide what material is suitable for your needs.
Note that while bubble wrap offers some void fill properties, it is more effective to use more suitable materials
when trying to fill larger spaces.

Following the first two sections of this guide you will now have assessed your packing needs and prepared suitable
packaging materials for your shipment.
Before introducing packing methods, here are some important principles applicable for packing your shipment contents.
Leave No Empty Space
  • It is important to completely fill empty space within the box to avoid contents moving during transit which can cayse damage to both contents and box
  • ​Place void filler on the base of the box then around the item you are shipping. Ensure there are no gaps or movement.
  • When choosing void filling materials, always ensure that they would provide sufficient support for the weight of the shipment contents. Some materials may sink or deflate under the weight of the content which may eventually leave empty space inside the box. 
6cm Distance
  • Always place items being shipped in the center of the box with at least 6cm of
  • ​Take this into consideration when determining the size of box relative to the size of  the contents. 
Wrap Items Individually and Use Dividers
  • When shipping multiple items in a single package, always wrap each item individually and separate with corrugated inserts or other divider materials as appropriate
  • ​Dividers are helpful to avoid damage caused by individual items making contact during transit, especiall when items are stacked
  • ​Small or loose items should be placed in an inner container or plastic bag to avoid the items separating during transportation
The most suitable packing method to use will depend upon the assessment you have carried out in section 1. The
main packing methods we recommend are outlined below but If you need any assistance, please contact your local Customer Service Team.

Basic Packing Method
Protection Level : Minimal 
Suitable for most non-fragile articles (e.g. printed matters, machinery parts, metal parts etc.)

We recommend preparing a double wall box, but if using
single wall, ensure your box has suitable strength for the
weight of its contents.

  • We recommend preparing a double wall box, but if using single wall, ensure your box has suitable strength for the weight of its contents
  • Items that may be affected by moisture and staining should be placed into a strong plastic bag or container for extra protection.
  • Ensure your items are placed centrally in the box with at least 6cm of separation from any of the external walls and corners
  • ​Fill any void space to prevent items moving within the box during transport
Box-in-box Method
Protection Level : Maximum 
The box-in-box method utilizes a second outer box to offer additional protection. It is useful for the transportation of more fragile items
or where the inner box will be used for retail purposes.

Both an outer and inner box will need to be prepared.

  • We recommend using the original manufacturer's packaging as the inner box where possible. Alternatively, the inner box should be packed using the basic packing method outlined above.
  • The outer box should be at least 14cm larger in all dimensions than the inner box to provide sufficient overpack protection. We recommend a double wall box but if using single wall, ensure your box has suitable strength for the weight of its contents.
  • ​Place approximately 6cm of void fill in the base of the outer before centrally placing the inner box inside
  • ​REstrict any movement of the inner box by filling void space on all sides before sealing the outer box ready for transportation. 
A good seal helps to protect your package during transit. Both the adhesive tapes you choose and how you seal the
shipment makes a difference in protecting your shipment contents from being exposed or damaged during transit.

Ensure all seams are sealed using the H-taping
  • Apply 1 strip of tape along the center seam
  • ​Apply 2 strips of tape across both edge seams
  • Apply more strips of tapes for heavier shipments
  • ​Repeat the H-taping so that both the box's top and bottom seams are sealed
DHL Express does not endorse the use of strapping or banding for items less than 30kg
in weight as it can damage both our network machinery and the package itself.
Suitable packaging should always be capable of carrying the weight of the items without
the need for strapping.
When shipping pieces weighing more than 30kg, strapping is an ideal way to strengthen
your shipment when applied correctly.
Before you tell us, we know! This is the most important section. Batchforce strives to pay all of its Manufacturing Partners in a timely manner. We use a third-party service to manage our invoicing and payments called Concur. For more information about Concur, please see our invoicing and payment FAQs in the Partner Portal's Invoicing section.
Quick Tips
  • A surcharge will apply for pieces weighing > 70kg
  • ​Maximum piece scale weight must not exceed 300kg.
  • The maximum combined weight of all pieces must not exceed the 3000kg shipment limitation.
Pallet Dimensions
  • Use stardard-sized pallets for shipping with WxL below 120cm
  • ​Pallet height should not exceed 160cm
Large Dimensions
  • ​DHL Does not accept pieces with lengths above 300cm
    Note: Width 120cm x height 160cm
Secure & Stackable
  • Your goods should be packed securely in a box, crate or on a pallet.
  • ​Ensure that your pieces can be safely stacked. 
  • ​Odd-shaped and non stackable items will incur a surchanrge
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